Some of the newer versions of Word version do not open the redline version by default – you have to intentionally open the redline display.  Once you have opened the redlined version, you should see a thin red vertical line in the left margin. You may have to scroll to the first change in the document, but usually the date of the document has been changed so you can usually find the line near the top of the document.  If you click on this red line, all of the redlined information will then display throughout the document.

If you have any issues getting the redlined information to display, please contact the support team at policysupport@cusolutionsgroup.com.