This could be caused by one of two things. 

1. The Key Field is not a valid key field.  Key Fields can be created by clients, but this must be done through the Key Fields Database (contact policysupport@cusolutionsgroup.com for help if you want to create your own key fields).  Sometimes clients will attempt to add Key Field code by adding a numbered field in double brackets to the content, but unless the code is already set up in the Key Fields database, the system will not recognize it.
    
2. The Key Field name has been changed. When defining a Key Field, clients sometimes inadvertently change the Key Field Name rather than changing the Key Field definition. If the Key Field name is changed, the system can't match the Key Field to the code within the content and the Key Field simply does not appear. If the content in the “Name” field on the Key Field form is changed, rather than in the “Enter Your Key Field Content Here” field – see below – the Key Field will cease to appear.  Be sure to define your Key Fields in the "Enter Your Key Field Content Here" area.  The name field is editable because credit unions can create their own key fields, but for existing Key Fields, this should not be changed.

If you have a key field that appears to be missing, please contact policysupport@cusolutionsgroup.com for assistance!