This is due to an Internet browser setting that is not allowing the background images (which includes highlighted text) to print.

Where this setting is depends on your browser and browser version, but the setting is most commonly found in one of two places:

1. Go to FILE > PAGE SETUP.
2. Look for the option "Print Background Colors and Images" and make sure the checkbox is checked.

OR

1. Go to TOOLS >INTERNET OPTIONS.
2. Go to the ADVANCED tab.
3. Find the PRINTING options.
4. Make sure “Print background colors and image” is checked.

Click here for this and other printing tips.  The Highlighted Text printing tip is on page 3.

If you have any additional questions or need further assistance you can contact us at policysupport@cusolutionsgroup.com